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To help you, we have assembled this list of Frequently Asked Questions about our web site. If you do not find the answer to your question here, please feel free to contact us.
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CE Broker
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Q: How many different DOH numbers can a pharmacist have?
A: A pharmacist in Florida can have up to 3 different DOH numbers. The three that are available are General, Consultant and Nuclear.
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Q: I have taken 30 hours of Consultant CE, but only needed 24. What happens to the other 6 remaining, will I loose those hours?
A: You will not loose those hours. Any remaining hours from Consultant or Nuclear CE will be automatically applied to your General CE credit. The only kind of transfer that cannot take place for credits from Consultant to Nuclear and vise a versa.
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Q: RxSchool only has one of my DOH numbers, but I actually have more than one, will CE Broker know that they are attached?
A: Yes, CE Broker links all the DOH numbers together for each individual. So if you provide RxSchool with your General Pharmacy DOH number, CE Broker will also know if you have a Consultant number as well.
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Q: Will CE Broker know that I have taken a course with RxSchool and that it should be considered for my consultant credit?
A: RxSchool provides CE Broker with your name and the title of the course that you took as well as the DOH number that you have provided to RxSchool. RxSchool also designates specific courses as being approved for Consultant credit for pharmacists when submitting courses to CE Broker. By providing your DOH number to RxSchool, we are able to ensure that CE Broker ties your DOH number to the appropriate CE courses, and when applicable, you will receive your credit for consultant courses.
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Continuing Education
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Q: How do I get my Live CE Credit?
A: To receive your statement of credit for Live CE once you are logged in:
- Click “Courses” then "Live CE”
- Click on the name of the Live CE even you attended from the list
- Click the "Enroll in this CE" button.
- If you were given a code to receive credit, you will be prompted to enter the code.
- Choose the appropriate sessions and follow the online instructions to complete your evaluation and receive your statement of credit.
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Q: How do I receive my statement of credit after participation in a Live CE Program?
A: To receive my statement of credit after participation in a Live CE Program:
- Visit the SCOUP web site at http://www.scoup.net
- Log in to your account by clicking the Log In button or if you are a new user, please click the Register Here link for a new CE Center account.
Please note: if you are registered at RxSchool.com, GeriatricPharmacyReview.com or the old ASCP CE Center, you may use the same login information. If you have forgotten your password, you may retrieve it using the password retrieval function on the log in page.
- FLORIDA PHARMACISTS ONLY: Be sure to provide your Florida Department of Health (DOH) license number in the registration form. Once you are logged in to the system, you may add/edit your DOH number in your profile.
- Once you are logged in, click the Live CE link on your home page or in the Courses Menu.
- Locate the program or conference title in the Live CE list and click the title link.
- Click the Enroll in this LiveCE button.
- If you are prompted for a code, enter the code you were given at your live CE event. If you are pre-registered for a conference, you may not be required to enter a code.
- Check the box next to your session(s) and click Submit.
- Confirm your choice(s) and click Submit.
- Click on the Click here link(s) to complete your program evaluation.
- Once you submit your evaluation(s), you may click the Print Statement link and follow the instructions to print your statement of credit.
Please note: you may choose to not print your statement at this time. All statements of credit are stored safely in your on-line transcript. You may return to your transcript at any time to print your statements.
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Q: How long does it take to get my CE certificate after completing the quiz?
A: You are able to print out your CE certificate immediately after passing the course exam. To do so, login and then click on 'Transcript'. You will be able to print out your CE certificate from there.
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Q: How long does it take to get my CE statement of credit after completing the evaluation?
A: You are able to print out your CE statement of credit immediately after completing the course evaluation. To do so, login and then click on 'Transcript'. You will be able to print out your CE statement of credit from there.
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Q: Why am I being charged the non-member price although I am a member?
A: Double check to make sure that you entered your NEW ascp member ID number on your profile page.
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Q: Why can't I see the course evaluations?
A: You will be able to access the surveys after the conference begins. Until then, you will only be able to login.
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Registration
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Software/Hardware
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Q: Do I need a printer to participate in courses?
A: A printer is not required to take or complete any course, however you will need one to print out any course materials or CE certificates.
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Q: How can I allow the necessary popups at RxSchool?
A: RxSchool uses popups for website functionality. If you have a pop-up
blocker on your computer there are two ways to allow them on RxSchool.
The first way is to simply hold down the Ctrl button while clicking on a
link that pops-up, this is a temporary solution.
A permanent solution also exists so that will allow popups throughout
RxSchool without holding down the Ctrl button for every link.
In the most recent version of Internet Explorer, go to the "Tools" menu and
select "Internet Options".
Next, select the "Privacy" tab at the top of the window.
At the bottom of that screen there is a section called "Pop-up Blocker",
click
on the "Settings..." button.
From there, type in www.RxSchool.com and click "Add", then "Close", then
"OK" to
exit out of that screen.
All popups will now be permitted on RxSchool.
If you are using Netscape, click on the "Tools" option in your top menu and
then "Popup Manager" the "Allow Popups From This Site".
Next click on "Add" then "OK" to exit out of that screen.
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Q: I am having trouble printing my CE Certificate. What am I doing wrong?
A: One simple solution to this question is to make sure that your printer in turned on, conected to your computer/network and stocked with paper. Also, make sure you are using the latest version of your browser. We recommend Internet Explorer, but our system has been successfully tested with the latest versions of most major browsers. To download the latest version of Internet Explorer, please click here. If you are having other problems, please contact us.
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Q: I'm having trouble logging in. What should I do?
A: You need cookies enabled to log in to any site, including RxSchool. To make sure cookies are enabled in your browser:
If you're using Internet Explorer, go to Tools -> Internet Options. Click on the Privacy tab, and make sure that your privacy level is set to "Medium High" or lower.
If you're using Netscape, go to Edit -> Preferences. Open up the Cookies tab, under Privacy & Security, and make sure it's not sent to "Disable cookies."
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Q: What are the minimum recommended requirements to optimize RxSchool performance?
A: RxSchool recommends that all computers run Microsoft Internet Explorer 5.0 or higher and Netscape 4.7 or higher Click Here to download a free copy of the latest version of Internet Explorer or Click Here to download a free copy of the latest version of Netscape.
If the system has detected a Pop-up blocker on your computer, you will need to temporarily disable this functionality while on this site. To do so, please select Tools (in your internet browser, at the top), then Pop-Up blocker. If you do not see a tab for Pop-up blocker, please select Tools, then Internet Options, and under the Privacy tab, click Pop-up blocker at the bottom to turn this functionality off.
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Q: What do I need to download .pdf files?
A: You must have Adobe Acrobat Reader to view .pdf files. Click here for free download from Adobe.
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